We endeavour to process your application as quickly as possible. Please check your email regularly for communications from us. Our office hours are Monday to Friday, 9am to 5pm (UK time) and we will communicate with you within the following timescales:
1. Application acknowledgement
Following your application submission, we will email you with an acknowledgement that your application has been received within 1 working day.
2. Application outcome
We will email you within 4 working days about the status of your application. If any information or documentation is missing or incorrect we will let you know and you will have 3 working days to send any additional information. If your application has been declined, we will also let you know at this stage.
If your application is accepted, we will ask for pre-payment. You will have 5 working days to send your payment. There is a 14 calendar day cooling off period following payment, after which payment cancellation won’t be possible - please see our Terms & Conditions for more information. Pre-payment should be made using the ePay service - we’ll provide a link to ePay when we email you asking for payment.
3. Provisional booking confirmation
After we have received your pre-payment, we will email you within 3 working days confirming receipt of payment, and to provide a provisional booking confirmation letter. Please note, this provisional confirmation does not guarantee that the course will run. We will contact all applicants with a provisional place within two weeks of the application deadline to provide final confirmation.
You do not need to do anything else at this stage, until we contact you again to provide a final confirmation of your booking.
4. Application deadlines
Applications will close on the following dates:
- For Introduction to Medieval Scotland, applications will close on 21st June
- For Business Communication and Social Media, applications will close on 19th July
5. Final booking confirmation (including visa letter)
Once applications have closed, we will email you to provide:
- Final confirmation of your place
- Some important pre-study information
If you have applied for a course starting in June, we will email you with a final booking confirmation during the first week of April. If you applied for a course starting in July, we will email you with a final booking confirmation during the first week of May. If you applied for a course starting in August, we will email you with a final booking confirmation during the first week of June.
6. Final invoice and payment of fees
Shortly after you have received your final booking confirmation, you will be sent a separate invoice by our Finance team. This will include your outstanding balance, and instructions on how to pay.
If you have applied for a course starting in June, the final invoice will be emailed to you during the first two weeks of April. If you applied for a course starting in July, this will be emailed to you during the first two weeks of May. If you applied for a course starting in August, this will be emailed to you during the first two weeks of June.
Payment must be received no later than 30 days before the course start date.